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25 August 2022

Customer Experience articles in Marketing.ie by Clare Kavanagh – Engagement in a new world of work

Clare’s latest article featured in this month’s marketing.ie reports on findings from a recent B&A study which explored employee engagement and working from home. “Whether employee optimism about feeling equally well resourced to deliver at home as in the office is well founded or not; only time will tell.” Clare Kavanagh

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17 July 2022

Sunday Times / Behaviour & Attitudes Poll July 2022

Sinn Fein maintains 15 point lead over Fianna Fail and Fine Gael despite slippage all round in the latest poll.

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15 July 2022

B&A Consumer Confidence June 2022

Slight improvement in consumer confidence but strong concerns about rising prices remain. This wave of the B&A Consumer Confidence Barometer was conducted from the 10th-20th June 2022.

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8 July 2022

B&A TechScape 2022 Report

Every year, the B&A TechScape report tracks technology usage and attitudes in Ireland. The major growth this year is in the areas of entertainment and finance. Our report this year also includes behaviour around contactless mobile payments in store using digital wallets, cryptocurrency dabbling and the level of concern regarding how data is used by […]

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30 June 2022

B&A Sign of the Times (SOTT) 2022

Following on from the successful release of the 2022 edition of the annual ‘B&A Sign of the Times’ consumer research in the Irish Times, the full research report is now available. If you would like more details on this research or a no charge 45 minute presentation of the findings for you or your team, […]

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13 June 2022

B&A Consumer Confidence May 2022

Slight improvement in consumer confidence but strong concerns about rising prices remain. This wave of the B&A Consumer Confidence Barometer was conducted from the 14th – 24th of May 2022.

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12 June 2022

Sunday Times / Behaviour & Attitudes Poll June 2022

Sinn Fein soars to match record high in the polls

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17 May 2022

Department of Finance Report: Consumer Banking

Behaviour & Attitudes conducted a survey of consumers on behalf of the Department of Finance to ascertain their experience and perceptions of the banking sector in Ireland. Results. The results were presented at the Retail Banking Review Dialogue in Tullamore the 16th May 2022.

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16 May 2022

Sunday Times / Behaviour & Attitudes Poll May 2022

Inflation is at its highest for many decades with the Ukraine war driving up energy and food prices. The CSO indicated that Ireland’s inflation rate rose to 7.3% in April from 6.9% the previous month.

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3 May 2022

Customer Experience articles in Marketing.ie by Clare Kavanagh – Conscious of Data Posing as Insight

Our in-house specialist, Clare Kavanagh (Board Director), is writing a series of articles for Marketing.ie “Conscious of Data Posing as Insight – Clare Kavanagh says that as consumers now have a powerful voice through social media, keeping close to them is essential”

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3 May 2022

Customer Experience articles in Marketing.ie by Clare Kavanagh – How Net Promoter 3.0 can be a Potent Tool

Our in-house Customer Experience (CS) specialist, Clare Kavanagh (Board Director), is writing a series of articles for Marketing. ie “How Net Promoter 3.0 can be a Potent Tool – Clare teases out the new customer experience tool, Net Promoter 3.0, by looking at its strengths and weaknesses”

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25 April 2022

Sunday Times / Behaviour & Attitudes Poll April 2022

Rising inflation and cost of living was the source of constant debate, with the war now undoubtedly impacting at many different levels; energy, food and raw materials, etc., causing a denting of consumer confidence.

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