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Customer Experience articles in by Clare Kavanagh

Our in-house Customer Experience (CS) specialist, Clare Kavanagh (Board Director), is writing a series of articles for

“How Net Promoter 3.0 Can be a Potent Tool – Clare teases out the new customer experience tool, Net Promoter 3.0, by looking at its strengths and weaknesses”

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For 30 years we have been Ireland's leading and most innovative provider of market research and consumer insight solutions. We have evolved from being a small 'boutique' agency with core qualitative expertise, to being the largest Independent agency with a genuinely solution-neutral focus. We are as dynamic and creative quantitatively as we are thorough and meticulous qualitatively.

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