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Reports: Customer Experience CX

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11 October 2022

ComReg Mobile Consumer Experience Survey

B&A was commissioned by the Commission for Communications Regulation (ComReg) to carry out a survey on mobile services experiences of Irish consumers.

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25 August 2022

Engagement in a new world of work

Clare’s latest article featured in this month’s marketing.ie reports on findings from a recent B&A study which explored employee engagement and working from home. “Whether employee optimism about feeling equally well resourced to deliver at home as in the office is well founded or not; only time will tell.” Clare Kavanagh

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3 May 2022

Customer Experience articles in Marketing.ie by Clare Kavanagh

Our in-house specialist, Clare Kavanagh (Board Director), is writing a series of articles for Marketing.ie “Conscious of Data Posing as Insight – Clare Kavanagh says that as consumers now have a powerful voice through social media, keeping close to them is essential”  

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3 May 2022

Customer Experience articles in Marketing.ie by Clare Kavanagh

Our in-house Customer Experience (CS) specialist, Clare Kavanagh (Board Director), is writing a series of articles for Marketing.ie “How Net Promoter 3.0 Can be a Potent Tool – Clare teases out the new customer experience tool, Net Promoter 3.0, by looking at its strengths and weaknesses”

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