Net Promoter 3.0 – additional insight or burdensome analysis
The Net Promoter System revolutionised CX measurement and is now a feature of almost all CX studies. In this article Clare Kavanagh, Director reviews the opportunities for improved insight but also the additional data gathering and calculation requirements, sometimes onerous, of the new improved Net Promoter 3.0 system.
Read Clare Kavanagh’s (our CX expert) recent article in Marketing.ie
For more information, please contact Clare: email@example.com